All returns must be postmarked within fifteen (15) days of the purchase date. Once your item is received and inspected, we will process your exchange. Please allow 3-7 business days from the receipt of your item for processing. You will be notified by email once your return has been processed. Please note opened products that are being returned must have 85% or more of the original contents to be eligible for a refund.

To initiate a return, please contact us by email at info@rootkratom.com. Once your return is approved, securely package the item in its original packaging and mail it to the following address:

Return Address:
Root Kratom
Attn: Returns
12019 NE Marx Street – Building 5
Portland, Oregon 97220
United States

Shipping Costs

Return shipping charges will be covered or reimbursed by us.

Refunds

After receiving your return and inspecting its condition, we will process your refund. Please allow 3-5 business days from the receipt of your item for processing. You will be notified via email once your refund has been processed. Please note opened products that are being returned must have 85% or more of the original contents to be eligible for a refund.

Contact Us

For assistance with returns or exchanges, please reach out to us:
Email: info@rootkratom.com